Privacy Policy
Privacy Policy
What this policy covers
This policy explains how France Study Navigator handles information provided through this website, consultation bookings, WhatsApp conversations, and ebook purchases.
Information we may receive
We may receive your name, phone number, WhatsApp details, email address, payment reference, consultation date, academic background, goals, budget, questions, and documents that you choose to share. Payment details are processed by the payment provider. Do not send card numbers or payment passwords through WhatsApp.
How we use information
We use information to process purchases, confirm and schedule consultations, respond to questions, prepare for a session, provide requested materials, handle refunds or support requests, and improve the service.
Service providers
We may use third-party providers for hosting, payment processing, ebook delivery, messaging, scheduling, video calls, and analytics. Those providers may process information under their own privacy policies. The website is hosted through Cloudflare, ebook purchases may be processed through Selar, and communication may take place through WhatsApp.
Retention and your choices
We keep information only for as long as reasonably needed to provide the service, maintain records, handle disputes, meet legal obligations, and protect our rights. You may ask for access, correction, or deletion where appropriate by contacting us on WhatsApp.
Security
We take reasonable steps to protect information, but no online service or messaging platform is completely secure. Do not send passwords, card details, or highly sensitive documents unless we provide a suitable secure method.
Changes
We may update this policy when our services or legal requirements change. The latest version will be published on this page with a revised date.
Contact
For privacy questions or requests, contact us on WhatsApp.